If you find yourself with the unpleasant surprise that the tow truck has taken the car, you must act as soon as possible so that the expense is reduced to the maximum. Thus, the longer your vehicle is in the Town Hall deposit, the more money you will have to pay to the municipal services to be able to rescue it, provided that they have taken the car because it was badly parked or abandoned.
Steps to follow:
The first thing you have to do if the car is towed away is, after verifying that you had actually parked it in that place, to see if there is a sticker on the ground or on any nearby urban furniture warning that the tow truck has car. If you can’t find it, you should call the information service of the town hall where you are to confirm that it has. Take advantage of the contact so that they indicate the address of the deposit.
Now, once you know that the tow truck has taken the car, you must go to rescue it as soon as possible, since the longer the vehicle remains in the municipal deposit, the more money you will have to pay. There is an exception, if the tow truck has taken the car because an extraordinary public event is going to be held, and not because it was badly parked or abandoned, you will not have to pay anything.
The municipal deposits are usually on the outskirts of the city and it is very possible that public transport does not reach there, so you will have to use a friend to take you or take a taxi.
To rescue the car from the deposit, you must bring a photocopy of the DNI of the owner of the car, since he is responsible in this case and not the driver. In the event that you yourself are the owner, show up at the deposit with your ID and the car keys. If this was for rent or renting, you will have to provide the contract or other documents that prove this circumstance.
One very important thing to do if the car is towed is that, before removing it from the deposit, you have to check that the car has not suffered any damage to the bodywork. It would not be extraordinary if during the transfer or while the vehicle was in the deposit it received a small bump or scratch. If so, make a claim there before picking up your car.
In the event that your car has been towed away due to poor parking, we recommend that you pay the fine as soon as possible, in order to obtain a discount; or, if you disagree, file an appeal.
If the car has arrived at the depot because it had been on public roads for a long time, that is, it was abandoned, the most advisable thing is that you carry out the regulatory procedures to permanently deregister the vehicle.